Course Details

Take your career to the next level by learning how to support successful business change. Explore a range of strategic analysis and performance management techniques. Apply business analysis techniques within a defined framework.

The BCS Practitioner Certificate in Business Analysis Practice is for candidates who want to develop or further their skills in the understanding and application of the skills required in pre-project work.

The learning in this certificate is shaped to place emphasis on valuable business analysis skills and toolkit, rather than the Business Analyst role. Focusing on these skills should ensure alignment with business objectives, strategic business analysis and a fit-for-purpose solution.

This course is ideal for those who have already studied the BCS Foundation Certificate in Business Analysis and want to progress their understanding and careers further.

European students can purchase this course in Euros. Please allow 1 working day for enrolment.

Course curriculum

    1. Welcome

    2. How to use this course

    3. Course Overview

    4. Syllabus

    5. Reading List

    1. Learning objectives

    2. What is strategy?

    3. The business change lifecycle

    4. Understanding the strategic context

    5. Analysing the strategic context

    6. Understanding the strategic context

    7. VMOST

    8. What is vision?

    9. VMOST and the core building blocks for the strategic context

    10. VMOST

    11. Performance measurement and VMOST

    12. Performance measurement

    13. Resource audit

    14. Example Resource audit

    15. Porter’s 5 forces

    16. Porter’s 5 forces example

    17. PESTLE analysis

    18. Example PESTLE analysis

    19. SWOT Analysis

    20. Example SWOT analysis

    21. The balanced business scorecard (BBS)

    22. Generic BBS strategy map

    23. BBS perspectives

    24. CSFs, KPIs and performance targets

    25. Critical Success Factors (CSF) and Key Performance Indicators (KPI’s)

    26. Example CSFs, KPIs and performance targets

    27. How the techniques work together

    28. Using the techniques

    29. Knowledge check

    1. Learning objectives

    2. What is a Stakeholder?

    3. The business analysis service framework

    4. The business analysis service framework

    5. The business analysis service framework

    6. Stakeholder engagement – Service Activities

    7. Recipients of business analysis services

    8. Who may be identified as stakeholders?

    9. Categories of Stakeholder

    10. Components of a business perspective (CATWOE)

    11. Approach

    12. Example CATWOE - Corner shop

    13. Example CATWOE - Public lending library

    14. Root definition

    15. Identifying conflicts

    16. Analysing stakeholders (Power Interest Grid)

    17. Analysing stakeholders (Power Interest Grid)

    18. Example power/interest grid

    19. Describing stakeholder responsibilities (RACI)

    20. Knowledge check

    1. Learning objectives

    2. Background Research

    3. Investigative Techniques

    4. Investigation Techniques

    5. Interviews

    6. Interview Lifecycle

    7. Workshops

    8. Workshops

    9. Workshop Lifecycle

    10. Observation

    11. Scenario Analysis

    12. Document Analysis

    13. Surveys/questionnaires

    14. Identify an Appropriate Technique

    15. Customer Journey Map

    16. Customer Journey Map

    17. Key aspects of customer journey maps

    18. Rich pictures

    19. Elements of a rich picture

    20. Empathy mapping

    21. Empathy mapping

    22. Mind maps

    23. Knowledge check

    1. Conceptual business activity model

    2. Approach to business activity modelling

    3. Benefits of BAM

    4. Corner shop

    5. Corner shop business activity model

    6. Identifying activities

    7. Public lending library

    8. Building the business activity model

    9. Building the business activity model part 1

    10. Building the business activity model part 2

    11. Library business activity model

    12. Some common errors in BAM

    13. Building consensus by resolving conflicts

    14. Producing a consensus model

    15. Producing a consensus model

    16. Producing a consensus model

    17. Producing a consensus model

    18. BAM – activity thread

    19. Consensus BAM rationale

    20. When – business events

    21. Example business events

    22. Showing events on the BAM

    23. Improvements to the business system

    24. Identifying areas of concern (BAM)

    25. TOM and POPIT

    26. Defining the target operating model

    27. Knowledge check

    1. Design thinking

    2. Divergent and convergent thinking

    3. Divergent and convergent thinking

    4. The gap analysis process

    5. POPIT™ and gap analysis

    6.   Identify the areas of feasibility assessment

    7. Knowledge check

About this course

  • £950.00
  • 138 lessons
  • Tutor support and student forum
  • Includes exam cost
  • 12 months access


  • Who Is It For?

    For people who already have a business analysis role and want to gain a deeper understanding of business analysis strategy and application. Suitable for business analysts, business managers and members of their team, business change managers and project managers.

  • What Will I Learn?

    You’ll learn how to apply a range of business analysis techniques and look at a range of issues including: The strategic context. How to analyse stakeholder perspectives. How to analyse and model business activities. How to identify potential solutions. How to make the business case.

  • Exam

    A one hour ‘closed book’ exam, with 40 multiple-choice questions. The pass mark is 65% (26/40) and you can take the exam from home (computer with webcam required). You will have 12 months access to the course to help you prepare.

  • Entry Requirements

    There are no requirements, but candidates should have some practical experience in business analysis (and may wish to undertake the BCS Foundation Certificate in Business Analysis first).

  • What Do I Get?

    As well as gaining new skills and knowledge, upon successful completion, you will receive a globally recognised Professional Certification awarded by the BCS at SFIA Plus Level 4, and free annual Associate Membership to the BCS to help further develop your career and grow your professional network.

  • How Long Does It Take To Complete?

    The BCS recommend a minimum of 18 hours to prepare for the exam. However, candidates are advised to study this course and commit to independent self study until they feel confident with the course content.

  • What Support Is Available?

    A qualified tutor is on hand to answer any questions you have about the course and the content, via email or the student discussion forum.

  • What Career Support Is Available?

    When you pass your course, you will receive a one-year free membership to the BCS (worth £90) which offers professional networking and career development opportunities through their careers service: ’Springboard'.


Company Director and BCS Accredited Trainer Darren Winter

Darren Winter is the Founder and Company Director of Duco Digital the leading online UK BCS (Chartered Institute for IT) accredited provider of Artificial Intelligence & Machine Learning, Business Analysis and Data Protection courses for individuals and businesses. He is a BCS accredited trainer and a regular guest speaker about technology, and champion of small business.


Good Training Materials


Good training materials for remote learning, and the most impressive part was the speed at which they responded to questions. I also had issues with the exam (through the exam platform, not Duco) and they were really helpful in resolving it.

Great Courses


I'm currently working through their AI courses and am looking forward to working my way through each of their new online courses as they are released.

Enjoyable Course


I really enjoyed this course, thank you so much.

Valuable Course


This proved to be a very valuable course to me.

Continue Your Business Analysis Journey Today. For only £950!

Price includes 12 months access, tutor support and exam costs.

What If I Change My Mind?

If you change your mind about your course purchase, you can apply for a refund within 14 days of purchase, provided that you haven't accessed your course material. Please note that you are no longer eligible if you have accessed your course material or communicated with any course tutor.

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