Business Analysis Practice - BCS Practitioner Certificate
For people who already have a business analysis role and want to gain a deeper understanding of business analysis strategy and application.
Take your career to the next level by learning how to support successful business change. Explore a range of strategic analysis and performance management techniques. Apply business analysis techniques within a defined framework.
The BCS Practitioner Certificate in Business Analysis Practice is for candidates who want to develop or further their skills in the understanding and application of the skills required in pre-project work.
The learning in this certificate is shaped to place emphasis on valuable business analysis skills and toolkit, rather than the Business Analyst role. Focusing on these skills should ensure alignment with business objectives, strategic business analysis and a fit-for-purpose solution.
This course is ideal for those who have already studied the BCS Foundation Certificate in Business Analysis and want to progress their understanding and careers further.
European students can purchase this course in Euros. Please allow 1 working day for enrolment.
Welcome
How to use this course
Course Overview
Syllabus
Reading List
Learning objectives
What is strategy?
The business change lifecycle
Understanding the strategic context
Analysing the strategic context
Understanding the strategic context
VMOST
What is vision?
VMOST and the core building blocks for the strategic context
VMOST
Performance measurement and VMOST
Performance measurement
Resource audit
Example Resource audit
Porter’s 5 forces
Porter’s 5 forces example
PESTLE analysis
Example PESTLE analysis
SWOT Analysis
Example SWOT analysis
The balanced business scorecard (BBS)
Generic BBS strategy map
BBS perspectives
CSFs, KPIs and performance targets
Critical Success Factors (CSF) and Key Performance Indicators (KPI’s)
Example CSFs, KPIs and performance targets
How the techniques work together
Using the techniques
Knowledge check
Learning objectives
What is a Stakeholder?
The business analysis service framework
The business analysis service framework
The business analysis service framework
Stakeholder engagement – Service Activities
Recipients of business analysis services
Who may be identified as stakeholders?
Categories of Stakeholder
Components of a business perspective (CATWOE)
Approach
Example CATWOE - Corner shop
Example CATWOE - Public lending library
Root definition
Identifying conflicts
Analysing stakeholders (Power Interest Grid)
Analysing stakeholders (Power Interest Grid)
Example power/interest grid
Describing stakeholder responsibilities (RACI)
Knowledge check
Learning objectives
Background Research
Investigative Techniques
Investigation Techniques
Interviews
Interview Lifecycle
Workshops
Workshops
Workshop Lifecycle
Observation
Scenario Analysis
Document Analysis
Surveys/questionnaires
Identify an Appropriate Technique
Customer Journey Map
Customer Journey Map
Key aspects of customer journey maps
Rich pictures
Elements of a rich picture
Empathy mapping
Empathy mapping
Mind maps
Knowledge check
Conceptual business activity model
Approach to business activity modelling
Benefits of BAM
Corner shop
Corner shop business activity model
Identifying activities
Public lending library
Building the business activity model
Building the business activity model part 1
Building the business activity model part 2
Library business activity model
Some common errors in BAM
Building consensus by resolving conflicts
Producing a consensus model
Producing a consensus model
Producing a consensus model
Producing a consensus model
BAM – activity thread
Consensus BAM rationale
When – business events
Example business events
Showing events on the BAM
Improvements to the business system
Identifying areas of concern (BAM)
TOM and POPIT
Defining the target operating model
Knowledge check
Design thinking
Divergent and convergent thinking
Divergent and convergent thinking
The gap analysis process
POPIT™ and gap analysis
Identify the areas of feasibility assessment
Knowledge check
If you change your mind about your course purchase, you can apply for a refund within 14 days of purchase, provided that you haven't accessed your course material. Please note that you are no longer eligible if you have accessed your course material or communicated with any course tutor.